Published by: quanqiudaili.com (hereinafter referred to as the "Platform" or "we")
1. Introduction
Thank you for choosing our services. As a professional proxy IP service platform, we are committed to providing you with high-quality technical support. Given the nature of digital services (instant access, resource consumption), to protect your rights and avoid future disputes, please carefully read this refund policy before purchasing. By clicking purchase or actually using the service, you acknowledge that you fully understand and agree to all terms of this policy.
2. Basic Refund Principles
Purchase on Demand, Consume Rationally: Our services are digital products that occupy server resources once activated. Therefore, for non-platform reasons (such as changes in personal needs, no longer wanting the service, inability to use without seeking customer support, etc.), we generally do not provide refund services.
Quality Assurance: If our technical failures prevent the service from working (such as persistent connection failures, missing core features), you are certainly entitled to request a refund.
3. Refund for Regular Retail Orders
(Applicable to: one-time purchases, short-term packages, orders without long-term bulk discount promotions)
If you purchased a regular retail product, the refund rules are as follows:
Applicable Situations: The service has serious quality issues, verified by our technical staff as a platform responsibility.
Refund Calculation: We will refund the fees corresponding to your unused portion.
No Refund: If the service is functioning normally and you request a refund solely for personal reasons (such as changing your mind), we cannot process it.
4. Refund for Long-term/Bulk Discount Plans
(Applicable to: users who prepaid large amounts and committed to consumption levels to receive discounts/wholesale prices)
Please pay special attention: The "discount" or "wholesale price" you enjoy is based on your commitment to long-term use or large-volume consumption. If you request a refund or withdrawal midway, the commitment is unfulfilled, and therefore the consumption incurred will no longer enjoy the discount.
Settlement and Refund Logic: If you request early termination and return of account balance, we will settle as follows:
Retroactive Original Price: All services you used during the plan period will be recharged at the official standard price (without discounts).
Calculate Difference: The system will calculate the difference between the "original price" and "the discounted price you actually paid".
Final Refund Formula: Refundable Amount = Current Account Balance - (Original Price - Discounted Price Paid) If the result is greater than 0, we will refund the remaining amount; If the result is less than or equal to 0, there is no refund available (you do not need to pay extra, and we cannot provide a refund).
Note: If you request a refund for any single service within the discount plan, the above "overall retroactive original pricing" settlement mechanism will be triggered.
5. Special Circumstances
No Refund for Violations: If you use our platform services for illegal activities (including but not limited to cyber attacks, fraud, money laundering, etc.), resulting in account suspension or service termination, all your remaining balance and unexpired services will not be refunded, and we reserve the right to pursue legal liability.
Platform Responsibility: If we are unable to continue providing services due to our own reasons (such as business adjustment, force majeure, closure, etc.), we will deduct the portion you have consumed (at the actual discounted price) and fully refund the remaining amount without any penalty fees.
6. Application Process and Processing Time
How to Apply: Please submit a written application through the official website ticket system or online customer service, including the order number and problem description.
Review Time: We will complete the review within 10 business days of receiving the complete materials.
Payment Time: After approval, the refund will be returned to the original payment method within 7 business days (depending on the bank or payment institution processing speed).
7. Dispute Resolution
This policy is governed by the laws of the People's Republic of China. In case of disputes, both parties should negotiate amicably; if negotiation fails, either party may file a lawsuit with the People's Court of Baohe District, Hefei City, Anhui Province.